Comments on: Building Authentic Customer Communities: American Express & Meetup

By: Exercises For Low Back Pain

Exercises For Low Back Pain — Wed, 01 Feb 2012 16:14:37 +0000

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[...]Building Authentic Customer Communities: American Express & Meetup[...]…

By: EAS System

EAS System — Sat, 08 Oct 2011 10:12:17 +0000

I am really good at doing something when I’m waiting.

By: fillingmachine

fillingmachine — Thu, 22 Sep 2011 03:41:58 +0000

Unfortunately, I didn’t get the statistics for percentage increase in use of AMEX OPEN Forum among Meetup participants, but the overall case study reminded me: social media are a set of tools, not a community. AMEX seems to have learned this when its state-of-the-art online forum didn’t perform well out of the box. How do you build community?

By: sandcasting

sandcasting — Sat, 17 Sep 2011 08:34:26 +0000

I love the idea of these OPEN forums and I think that its fantastic that even larger organizations are taking notice of the need to build authentic customer communities. Nice break down of the program and the results.

By: griddle

griddle — Tue, 14 Sep 2010 07:34:21 +0000

I am really good at doing something when I’m waiting. It might be jotting down my to-list or prepare a draft my next piece. I hate waiting and I always make sure time on hold doesn’t go to waste.

By: RedlinCook | Link Building

RedlinCook | Link Building — Tue, 01 Dec 2009 15:14:13 +0000

Go AMEX! I love the idea of these OPEN forums and I think that its fantastic that even larger organizations are taking notice of the need to build authentic customer communities. Nice break down of the program and the results. Thanks!

By: Garden Tools Brands

Garden Tools Brands — Sat, 28 Nov 2009 10:08:44 +0000

[...] Building Authentic Customer Communities: American Express & Meetup [...]