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Ogilvy Public Relations Worldwide
Jan 27

Location-Based Social Networks: Interview with Tristan Walker of Foursquare

Over the last year, location-based social networks such as Foursquare, Gowalla and Brightkite have exploded among early adopters. It’s no question—with increasing adoption of smart phone usage, location-based social networks are rising in popularity every day.

Recently covered in GigaOM, CNN, Ad Age and The New York Times, Foursquare is currently one of the most buzzed about location-based mobile social networks. Intel and Ogilvy recently used Foursquare to drive traffic to and create buzz around Intel’s offline events and activities at the Consumer Electronics Show earlier this month.

For CES, Intel created a branded Foursquare page, featuring locations where Intel had activity and tips for Las Vegas visitors. Intel also rewarded check-in’s to key events with branded badges, paired with the chance to win an Intel-powered netbook for all badge recipients.

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This exclusive collaboration allowed Intel to track and build relationships with online influencers active on Foursquare at CES. With more than 400 cumulative check-in’s to Intel-affiliated locations and events, the collaboration was a breakout success and proved to be an interesting event-based model for brands looking to work with Foursquare.

We interviewed Tristan Walker, head of business development at Foursquare, to learn more about their vision for what’s to come for brands, businesses and Foursquare.

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How do you foresee Foursquare interacting with brands in the future?

We see brands using Foursquare to help guide experiences. Twitter and Facebook have shown that brands can engage with consumers online in a meaningful way. Foursquare wants to take that engagement offline and give brands tools that are necessary to lead consumers to do really interesting things rather than just suggest.

Right now, we’re very much in the experimentation stage. This is a model that is resonating with brands we’ve worked with, so we will continue doing what works for them. Of course, we will continue to gather feedback from the brands we’re currently working with to see how we can improve our product.

What are some cool ways that brands and businesses have used Foursquare?

BART, Harvard, the Brooklyn Museum—all of these brands have leveraged Foursquare for consumers and fans as curators of interesting experiences for them  in their respective locations. BART serves as an expert for San Francisco, and Harvard offers tips on interesting things to do around campus. The Brooklyn Museum encourages people to check out the museum, but also gives tips on locations to visit around Brooklyn. They’ve also offered cool promotions at the venue itself. Intel has also used Foursquare in an interesting and engaging way at CES.

How will Foursquare continue working with brands to ensure that the user experience isn’t disrupted?

What we don’t want to do is make our platform seem overly “ad”-like and promotional. We aim to allow fans of brands to discover that brands are doing cool things on Foursquare, which is why we don’t have a true push model.

How has opening up Foursquare’s API enabled brands to interact with consumers on Foursquare?

Retailers like Tasti D-Lite leveraged Foursquare’s API to add a social layer on top of loyalty. They paired Foursquare check-in’s with loyalty card swipes. Every time you swipe your loyalty card, it shoots to Facebook and Twitter, alerting your followers that you redeemed “Free Tasti Points.” The more you share, the faster you can redeem rewards they offer. Going social at the point of sale is powerful.

The great thing about opening our API is that we continue to see interesting use cases on top of our platform surface. With time, we will see more interesting things pop up.

8 Responses to “Location-Based Social Networks: Interview with Tristan Walker of Foursquare”

  1. Bret Clement Says:

    I read about the Intel/Foursquare CES campaign in Adweek. That was a very impressive and innovative campaign. I generally work with much smaller startups, but we are kicking around some ideas for smaller Foursquare/conference campaigns. Thanks for this post.

  2. kenekaplan Says:

    Christine!

    Way to put an idea into action! Your integrative thinking and drive was key to helping me and my Intel teammates better understand why and how we could have more fun with Foursquare at CES 2010.

    It was great seeing people with their iPhones and Blackberries in hand, checking-in to Fourquare as they checked into our Upload Lounge inside the Intel booth.

    And encouraging people to add tips to favorite places makes the experience of checking-in even more fun.

    Great work teaming up with Tristan. Possibilities seem endless! Thank you!!

  3. Dara Bell Says:

    Love Foursquare and Gowalla. I do not get the whole social game aspect to Gowalla but location I do get as you travel around for business and life events, speaking that kind of thing.

  4. Michael Da Silva Says:

    twitter + gps + xbox achievements = foursquare

  5. Michael Da Silva Says:

    so wait.. to get this foursqure thing going all i need to do is install the big brother tracking device, i mean app- on my phone, so corporate marketing, i mean friends- can promote, i mean recommend, things to me? where ever i go? at all times?

    where do i go to sign up? i mean- delete my account

  6. Cy Tarsa Says:

    Since this post was made Foursquare has really taken off for promoting location based social networking. I think they’ve got it right this time.

    Its really exciting to see what Web 2.0 will do for the whole marketing end of things.

    And even more exciting to see what web 3.0 will look like!

  7. Karl Lazarczyk Says:

    good site!

  8. Genny Cheas Says:

    excellent information.

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