by Jacky Hayward
Category: Fresh Thinking, Word of Mouth Marketing, twitter

I have a confession.
When I have a bad day, I turn not to my boyfriend or my family, but to Ruth Bourdain. I laugh. I smile. I feel better about life. And I engage. Frankly, I engage much more than I ever would with any of my in real-life Twitter friends, let alone the brands I follow.
What is it about my dear (totally fake) friend Ruth B that captures my heart, so much more than (the totally real) @RuthReichl or @NoReservations? Is it those dark locks above his/her avatar’s mysterious eyes? Our shared love of offal? Or just his/her biting wit? I’m thinking the latter. And @RuthBourdain is just one of a number of fake Twitter personae with sizable followings: @FakeAPStylebook has over 200,000 followers, while the original @APStylebook only has 72,000. Why is the fake beating the real?
by Jacky Hayward
Category: Digital Influence, Fresh Thinking, Research & Insights, Word of Mouth Marketing
This past winter was one the snowiest on record in the Lake Tahoe region of California, which was great for skiing but horrible for keeping cars on the road. I skied 28 days in a four months with a full time job in San Francisco — basically, every Friday night I was driving up to Tahoe in a blizzard. And every Friday night I was glued to Google Buzz for real time updates about accidents and road closures — the results came in about a half hour to an hour before California Highways did. I also was checking for backroads ways around these road closures. Google Buzz saved anywhere from 2 to 12 hours of time each weekend; that’s a lot of precious hours on the snow when you add that up across a ski season.
Each time I used the mobile app portion of Google Buzz on Google Maps, I shared an experience with people normally separated by their cars. Google Buzz, to be just a bit sentimental, brought us together. And we weren’t talking about what we ate for lunch or some random Internet meme but about something actually — sorry Triffle — useful.
Crossing the Pond Working with the Media in the UK and USA