360DigitalInfluence

Who doesn’t love a dramatic finale to a TV series? I’m particularly partial to Top Chef and Top Chef Masters finales where finalists on both shows are often faced with the challenge of preparing a complicated bevy of courses intended to tell stories about who they are as chefs. Such challenges speak to favorite childhood memories and what inspired contestants to become professional chefs. The personal stories are often incredibly moving and include pictures and/or videos of the chefs as children and in their first professional kitchens.

I could not get enough of Chef Hubert Keller as he transformed viewers back in time to his parents’ European bakery, where I could practically smell the baguettes baking in the oven. I even imagined myself harvesting clams with a young Rick Moonen and his father, inhaling the salty air of the New York seashore where they talked about life and their futures. Watching and hearing these esteemed chefs share their heartfelt stories not only made them more accessible (after watching weeks of cutthroat competition), but also prompted me to seek out more information about them and how they were inspired.

In my quest for chefly knowledge, little did I know that Bravo TV had already provided me with biographies of all of the chefs, recipes, blog posts by several of the judges and chefs, photos, recipes, recaps and the ability to live chat (using Cover it Live) with other fans during the show. Like Bravo TV, many brands and organizations are embracing different forms of storytelling to better connect with their potential customers and incorporate more human elements into their outbound communications.
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We are very excited to announce that we are a proud sponsor and participant of an upcoming virtual conference brought to you by our friends at PRWeek next week. With new applications and social media tools emerging every day, staying up to date on the latest trends in social media innovation is critical to our business as PR professionals.

The PRWeek Lab will take place Wednesday, June 2 and Thursday, June 3, 2010 and will provide an online resource for PR professionals on the most recent social media trends, tools, and strategies, thought leadership, and case studies- all without leaving one’s office. The online platform includes live webcast sessions, keynote speakers (such as Jeffrey Hayzlett, CMO of Kodak and Ben Edwards, VP of Digital Strategy and Development, IBM), as well as exhibitor booth environments for follow-up questions, live chats, and material downloads. PRWeek Lab will be a fully interactive experience, with Q&A throughout, as well as polling of all participants on the quality of the content and the future of social media. No other PR event will bring you closer to the action that is driving today’s social media innovation.  Please visit here for additional details.

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Nate Ralph of Wired was on to something when he wrote in a 2008 article, “…there’s a largely untapped market that enjoys having fun, but can’t be bothered with system requirements or even plugging something into their TV.”

With Zynga, creator of FarmVille, recently valued at $4 billion dollars and established game companies such as Electronic Arts jumping on board, games are becoming a legitimate interactive social channel for the masses.

Why Would Your Brand Consider Partnering With A Social Game?

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Over the last few days Facebook insiders have posted about two major changes coming the Facebook Pages by this summer, probably being officially announced closer to f8 Conference. One of these changes is a subtle but important word change and the other is the creation of a new genus of Facebook Page called a Community Page. More after the jump. continue reading

This week, sightings of mysterious links for users to View QR Barcode or Generate Status QR Code popped-up everywhere but no one knew what was up. Today Tech Crunch got more information: Facebook is rolling out location-based check-in for late April’s f8 conference that will allow users and Pages to have these codes. Imagine you can snap a photo of the QR code with your iPhone and it will post your status update as well as link to a map of which Starbucks you’re at. Having taken this long to get into the location-based world, I expect Facebook’s offering to be thoughtful and uncomplicated- hopefully I’m right.

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We often get questions about if and when brands can edit a Wikipedia article and I’d like to provide some background on Wikipedia’s format and clarify what is and is not an acceptable edit. I am not morally against brands editing Wikipedia articles and there are no rules against it but the acceptable instances are few and any edits should be done transparently and by someone educated in the format and citation process of Wikipedia. continue reading

Last week, WOMMA hosted a webinar that discussed common interests and online behavioral trends among Generation Y–specifically people from the ages of 22-29, who they’ve dubbed as “Early Careerists.” Being a relatively recent college graduate and Early Careerist myself, I found some of their findings especially interesting. Below are a few findings that I found most compelling: continue reading

Updated with slight correction from Chris Pan at Facebook.

More from The Word of Mouth Marketing Association University (WOMMA-U, Twitter #WOMMA).

Day 2 kicks off with a panel that is very much top-of-mind for many social media marketers … MySpace vs. Facebook (or both).  Empowered by a healthy dose of morning caffeine I will attempt to live-blog the panel (as such, please pardon my grammar).

The panelists are Heidi Browning, SVP, Insight & Planning, MySpace and Chris Pan, Head of Brand Solutions, Faceboook.  The panel is moderated by David Berkowitz, 360i.

Audiences:

• MySpace: 18-34 is sweet-spot.  125 million worldwide users
• Facebook: 60 million active users in US; 200 million (thanks, Chris Pan of Facebook for the correction) 100 active globally (active = have logged in the past 3 days)

Best practices for working with MySpace and Facebook:

• Know your audience.  Bring your challenge to MySpace and Facebook and they will help you understand your audience’s behavior on the network and how to reach them.
• Brands should strive to be entertaining, engaging or offer some kind of utility.
• Convenience is key.  Users are busy -  make it easy for them to find, consume and share your content.
• Make your profile picture interesting and captivating (see Aflac or Cheetos for good examples).
• Beta mentality … your page doesn’t have to be perfect at launch.  It’s a continuous process, not a one-time event.
• Use their resources:  MySpace created their ad platform to give musicians and small businesses a self-promotion tool.  It’s simple to use, but MySpace also has service representatives to help monitor a brand’s presence on MySpace if the brand doesn’t have the bandwidth.  Facebook also has a sales team that can help brands plus-up their presence with different products and consultation on best practices.
• Yes, marketers should look at social networks as a continuum, but shouldn’t get too caught up in the semantics of campaign vs. conversation.  Use the community tools to create dialogue in between key announcements and product releases.

Measurement

• MySpace looks at the momentum effect …  the value of WOM.  Using a combination of behavioral and survey technology to measure the effect.
• Facebook provides a lot of tools to track engagement - comments on posts, page ratings, etc.

Mistakes marketers make working with Social networks

• Thinking of a your page/presence as something static
• Too consumed with making it perfect right off the bat - be in perpetual beta
• Using canned ads in social networks when these communities offer such rich user targeting data

Other panel notes:

• Vitamin Water distributed 24 million bottles of water with caps that drove to MySpace for access to music and other musical content.  This promotion is being supported by above-the-line tactics.  Music is a big driver of MySpace activity.
• Chris showed Vitamin Water’s presence on Facebook.  The brand used a Kobe vs. Lebron theme, which Chris says was very well received.  Currently 334,000 fans (Facebook estimates that about half those fans would be on Facebook on any given day).
• Chris pointed out that when social data is added to ad content on Facebook (e.g. Your friend Bob likes this video) it’s more well received.
• Chris compared a microsite to a “farm” (a place you visit occasionally); a Facebook page as a “convenience store;” and Facebooks ads as the “delivery service.”
• Jack Bauer has more Facebook fans than “24.” “Gossip Girl” more than the CW.
• Social networks can be used for B2B marketing.  You can target by industry, geography, function, etc.
• Marketers can go here and here to see what other marketers are doing on these networks
• Both MySpace and Facebook will collaborate with brands to maximize their presence.

Recently, some of us around the 360 DI team have spent some serious quality time with the  international advocacy-movement building experts at Purpose Campaigns.  Inspired by one of his Australian quotable quotes, I asked co-founder Jeremy Heimans to answer a few questions for the Fresh Influence blog.

VM: I recently heard you say that “newsletters are the enemy” for building advocacy movements.  Given that you have built a number of global  movements from the ground up (Global MoveOn compliment  Avaaz (pictured above), anti-nuclear Global Zero, and GetUp Australia to name a few), can you share a few core tenets of designing and maintaining a truly “action”-oriented brand? continue reading

This week, John Bell and I delivered Facebook Bootcamp for PR, a one-hour training webinar for public relations and marketing professionals hosted by the Bulldog Reporter’s PR University. During the workshop, we shared
key strategies and best practices on how brands can build a successful Facebook strategy, engage with fans through Facebook, and add scale and impact to your Facebook presence through additions like applications and targeted advertising.

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