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This past winter was one the snowiest on record in the Lake Tahoe region of California, which was great for skiing but horrible for keeping cars on the road. I skied 28 days in a four months with a full time job in San Francisco — basically, every Friday night I was driving up to Tahoe in a blizzard.  And every Friday night I was glued to Google Buzz for real time updates about accidents and road closures — the results came in about a half hour to an hour before California Highways did. I also was checking for backroads ways around these road closures. Google Buzz saved anywhere from 2 to 12 hours of time each weekend; that’s a lot of precious hours on the snow when you add that up across a ski season.

Each time I used the mobile app portion of Google Buzz on Google Maps, I shared an experience with people normally separated by their cars. Google Buzz, to be just a bit sentimental, brought us together. And we weren’t talking about what we ate for lunch or some random Internet meme but about something actually — sorry Triffle — useful.

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A prominent trend over the past few years has been the massive growth of the online video sharing platform YouTube. Consumers have been turning to YouTube more and more, which is demonstrated by its becoming the second most popular search engine in April, behind its parent, Google.[i] What I find most interesting is how consumers are using YouTube.

YouTube has shed its reputation of being strictly an entertainment site. Sure, people still tune in  to see popular videos such as David after the dentist, the wedding entrance dance to Chris Brown’s Forever, and the most recent Lady Gaga video (who still has the most viewed videos on YouTube as of this posting), but recent data shows consumers are also turning to YouTube for health information, providing new opportunities for healthcare providers and pharmaceutical companies to engage patients, caregivers and even prescribers.

I had a chance to sit down with the healthcare team at YouTube and learn more about the trends in video watching.

• Of YouTube’s 180 million viewers, 32% watch health videos - more than food or celebrity (take that, Lady Gaga!)[ii]
• Of those viewers 79% of health consumers have watched videos about their specific health conditionⁱⁱ
• 93% take action after viewing health information[iii]
• 69% conduct further online research as a result of the video they watchedⁱⁱⁱ
• And 60% interact with their doctorⁱⁱⁱ

So what does this mean for healthcare providers and pharmaceutical companies?

It means YouTube, and online video sources provide an avenue to reach patients with condition specific information, which could include treatment options, and drive them to speak with their healthcare provider. And, opportunities exist on YouTube to provide patients with branded messages in advance of the patient-doctor conversation. Providers and pharmaceutical companies have another opportunity to reach consumers who are actively interested in receiving information on their conditions and actively searching for information.

Several companies have already ventured into this space with corporate and condition specific information.  Johnson & Johnson was the first to take a step into the YouTube world, developing a corporate site and channels for their major brands. Recently Novartis followed suit, and Ortho-McNeil-Janssen Pharmaceuticals launched a condition-specific page around ADHD.[iv] Based on the YouTube health data, I expect to see more healthcare companies joining YouTube’s roster soon, looking to capitalize on the opportunity.

[i] Comscore, May 2010

[ii] Google & OTX, December 2009

[iii] Google & OTX, March 2008

[iv] Disclaimer: Ogilvy works with Ortho-McNeil-Jassen to support their ADHD franchise

People hate Google Sidewiki. It’s an ugly word, but people hate Google Sidewiki. The internet is filled with frustration, angst, and incredulity of people who want to know a.) how to get rid of it and b.) how a company with a “Don’t Be Evil” mantra can look at themselves in the mirror after developing something that is so inarguably evil.

I love Google Sidewiki. It mixes the brand engagement of a Facebook Fan Page with the free speech of Twitter. I can now go to a brand’s website and tell future visitors how much I love a brand or how I think it could be better (constructive and fair, of course). If you had Google Sidewiki you could see how I recently sucked up to not only my boss, but also my boss’s boss. It’s great. continue reading

Neatly six months after the feds officially dropped the “Swine Flu” term in favor of the scientifically-grounded “H1N1″, web users are finally showing signs of following suit as evidenced by recent shifts in keyword searches.

According to Google’s Insights for Search tool, worldwide searchers for the first time since the outbreak have searched for “H1N1″ in greater numbers than “Swine Flu.”

The data shows that while “H1N1″ never received the surge of search queries earned by “Swine Flu” during the height of outbreak, the science-based strain term has slowly climbed atop the level of swine searches.



So what does this mean for brands?

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Or is it?

2009 has been an interesting and dare I say it even a breakout year for hyperlocal thus far. The New York Times launched The Local a few months before it announced it was cutting 8% of it newsroom jobs, MSNBC bought Everyblock, and services like Patch.com are slowly but surely growing in popularity.  ESPN launched a series of local efforts this year too, and although they’re not what I would call truly hyperlocal yet, (rather local aggregations of mostly major league sports coverage), it’s another example of big media exploring the area.

If the ESPN sites do well the natural next step would be for them to broaden to true local interests like little league and highschool football community coverage. Post wiki updates from your son’s baseball game, or a pitchcount updated live from an AAA baseball game anyone? The numbers aren’t super impressive just yet: according to compete patch.com gets about 50k uniques a month and the ESPN sites are all doing under 60k a month, but they’re all trending up dramatically.

So why are so many major players interested in and investing in the space?  In part it has to do with the news industry searching for alternate revenue streams of course, but for me the more interesting reason is that hyperlocal services, whether news, reviews or plain old yellowpages style info, are and will always be at the very heart of community. If I, as a resident of the Upper West Side of Manhattan, have absolutely nothing else in common with my neighbor other than our shared geography, we would still both benefit from a service that gave us trusted local news and information.  If that information is created by or curated by or contributed to by people who live in my neighborhood (e.g. my neighbor who I’ve never met, but has just as vested an interest in, for example, crime levels in 10025), it is more relevant and interesting to me than if is created by an Atlanta newsroom, or even by the New York Times just a couple of miles south of me. More relevant and interesting = greater engagement = more opportunities to generate revenue (with apologies to the hyperlocal purists!).

It’s the ultimate in contextual thinking: give people information that is as relevant and targeted as possible. The kind of thinking that built Google into a powerhouse, and for me it’s an area that is poised to explode. As location based services improve and mobile broadband coverage and speeds increase, local generated reviews and content are only going to go from strength to strength: there are 307 million people in the US that care about some aspect of their local community. When somebody finds a model that scales without compromising the integrity of the content they’ll have a goldmine on their hands.

Years back we used to say that content was king. Now I would argue that hyperlocal is. Or at least that it will be soon.

Bloggers using creative commons licensed photos have reason to celebrate: Google has finally added a Usage Rights feature in the Advanced Image Search tool. I often use Google’s image search though, when I’m blogging, I usually am forced to go to Flickr and search for creative commons photos to make sure I legally use and credit the work.

Now, with Google’s new tool, I can search across photo sharing sites (Flickr included) as well as the broader web knowing that the images I’m browsing are okay use, assuming I follow the Creative Commons guidelines.

If you’re also searching for a particular color (or colors) in a photo, don’t forget about Flickr’s MultiColor Search Lab (powered by idee) to quickly scan Creative Commons photos based your pallet section:

One of the most useful free tools out there is Google Trends and I’m continually surprised by the innovative ways I see it used by my colleagues. Beyond the obvious function in SEM and SEO campaigns, the half of all internet users who are starting their session with a good Google must be giving use some other useful information. Google showcased this recently with their Flu Trends project and it got me thinking about other ways to bring the line graphs to life. Here are some of my favorite examples (including Quail Man) of interesting Google Trends and I ask you to add your own ideas and provide links in the comments.

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While personalized search was officially launched on Google in 2005, I believe 2008 will be remembered as the year that the concept of “personalized search” went mainstream. I’m making no claims about the usefulness of personalized search itself.   The reason I’m calling it out as a best of 2008 is the fact that increased knowledge of its existence, via Google’s SearchWiki, will help to shift the focus of SEOs, online marketers, and most importantly, the client, from search rankings to website analytics and conversions.